how we ship frozen raw dog food orders

To ensure the highest quality without charging more than we have to, we ship via Fed Ex two or three day service. The service we use will depend on where you live and how much you order. Frozen raw dog food orders can not be shipped to post office boxes, Alaska, Hawaii or residential locations that do not have Fed Ex service.

Please note that shipping for frozen foods can be expensive. We've established minimum orders so that we can bring you the most cost effective service possible. If you'd like to order a large quantity of food (over 150lb) we can get you a substantial discount on shipping if you contact us to place your order.

Frozen raw dog food orders are shipped Monday, Tuesday and Wednesday. Orders placed between Wednesday evening and Sunday will be shipped the following Monday. Our products are well packed and should be fine on your porch while you are at work. We don't., however, recommend leaving the box outside for more than a day. If you know that you won't be around the day of your delivery, please just let us know and we'll delay your shipment until you can be home. Orders for dog treats that don't include frozen dog food will be shipped via USPS or Fed Ex ground service.

A clean environment grows the best natural foods

We are committed to keeping our pets and planets healthy and natural. Please consider reusing or recycling your shipping container and gel packs. Unfortunately many cities and towns aren't equipped to recycle styrofoam. If you can't recycle your container and it's in good shape (with the original box), we will happily pay for the shipping to return the cooler to us. Just let us know and we'll get you a label.